Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery.
Product prices listed on hallmarkhomeandgifts.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).
Orders & Returns
It is very important to us that you are completely satisfied with your purchase. If you need to return or exchange an item, we will gladly accept unused, unwashed, unaltered merchandise in saleable condition with original tags attached for a full refund or exchange within 30 days of the invoice date.
We reserve the right to refuse returns for items that do not meet hygiene and health regulations or are no longer sellable for other reasons. Please note that for hygienic and health regulations, all underwear is Final Sale and cannot be returned.
Items must be returned with all tags attached, in their original shipping carton or similar protective carton.
Exchanges are not allowed on international orders ; if you wish to exchange a product, please process a return and place a new order.
Please allow up to 1 week for a refund to be processed from the day we receive your return package.
Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded. Any costs, duties, fees, or taxes cannot be refunded.
Refusals – If the recipient (the party ordering the goods) refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.
You must return all merchandise in its original condition, including all attached tags and packaging. Securely pack and seal the return merchandise in an appropriate shipping box.
Please note that shipping charges incurred from online orders will be refunded if the wrong item was sent or the item sent was discovered defective.